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Is your customer service operation Dynamic? Learn how VoIP and SIP can be used within your company to change the game, enabling new customer service applications and new and better ways of serving and interacting...
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At this free, one-hour web seminar, moderated by Insurance & Technology's Senior Editor, Nathan Conz, you?'ll hear from industry experts on how to leverage the capabilities that an end-to-end content management solutions can provide -- scanning,...
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Attend this Web seminar to hear firsthand how WebEx was able to: - Enable 200+ customer service representatives to manage customer interactions through BPM. - Deliver and capture the right info at the right time to resolve...
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To improve the management of your customer service and business operations you need visibility into the critical business data that must be securely exchanged with your customers, agents, underwriters, hospitals, government bureaus...
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Join Microsoft and Interactive Intelligence and learn how integrating OCS into the contact center can make all the difference in increasing first call resolution rates, improving customer satisfaction, and raising revenues for your business....
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Join us to learn how Pitney Bowes Group 1 Software helps insurers utilize innovative new technologies - from document design and delivery to customer-care and self-service - to improve your customer-centric information-delivery...
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At this free one-hour Webcast, moderated by Insurance & Technology's Editorial Director, Kathy Burger, you'll hear about insurers that have embraced innovative architecture solutions and are poised for continued short-term and long-term success....
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Banks must address IT Governance Risk and Compliance (IT-GRC) to meet regulatory and IT audit requirements. By instituting the appropriate IT GRC controls, organizations can demonstrate regulatory compliance in areas of specific concern to auditors....
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How fast can you close a new customer? What is your cost per application? Learn how leading insurance companies are automating new business acquisition via the web, including both direct to consumer and agent channels, dramatically lowering...
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Join Christine Pratt, a leading banking industry analyst; Richard van Hoever, SVP Customer Service Paper at CitiCards; and Scott Kirkland of Global 360 as they explore industry dynamics and best practices that enable leading retail...
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