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Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can...
December 1, 2009
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Less than a third of surveyed IT executives believe their companies are highly effective at adapting to changing customer needs and priorities. Businesses that build a robust voice and data network infrastructure can achieve a high level...
January 1, 2010
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Providing superior customer service is the shared responsibility of everyone in the organization. The attendee of this webcast will learn how these technologies can enable to serve customers more quickly, more intelligently, and...
July 1, 2008
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Seyfer Automotive made its nine employees more productive with the Cisco Smart Business Communications System....
September 1, 2007
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Watch the webcast to learn about the benefits of a decision-oriented enterprise, the market drivers, and how you can make your business decision driven....
June 1, 2009
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The presenter of this webcast discusses how his organization leveraged single sign-on and strong authentication to improve customer service at their financial institution...
January 1, 2009
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Ensure your service provider...
November 1, 2009
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What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization...
February 1, 2008
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Cisco Unified Communication solutions enable Japanese retailer to enhance customer...
September 1, 2006
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Businesses today recognize that they must deliver outstanding customer service in order to acquire new customers and retain existing ones. Companies need to eliminate non-value-added tasks and human errors that drive up costs and...
May 1, 2009
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