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Results for Customer Service webcasts from idc

1-10 of 21 matches   Showing:
       

IT Leasing and Financing: Customer Imperatives in a Changed World

To register for this event, please click here. IT Leasing and Financing: Customer Imperatives in a Changed World The current economic crisis has left many IT organizations without enough available capital to complete even essential projects....
April 9, 2009 - Recorded
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Storage-as-a-Service: Who, What, Where

Businesses and consumers alike are evaluating new "storage-as-a-service" options including online backup, archiving and replication services, as they struggle to manage these processes more effectively. During this IDC Webcast, Doug Chandler...
March 17, 2008 - Recorded
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Market Perception of Service Firms: Key Attributes for Success

In 2007 IDC conducted a Market Perception study designed to provide service firms with a better understanding of customer perceptions and the attributes that drive customers' buying decisions. This telebriefing will present the...
December 13, 2007 - Recorded
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Sales Productivity 203: Critical Success Factors in Customer Segmentation

With increased focus on opportunities in the midmarket and the ongoing demand for higher sales productivity, sales organizations are under pressure to deliver. This pressure is driving specialization within sales organizations and creating the...
April 17, 2008 - Recorded
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Let's Make a Deal: Changing U.S. Customer Contracting Requirements and Outsourcing Strategies

To register for this event, please click here. Let's Make a Deal: Changing U.S. Customer Contracting Requirements and Outsourcing Strategies IDC believes that changing customer expectations of outsourcing and outsourcers are transforming...
January 12, 2010 - Recorded
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IT Leasing & Financing: 2008 Customer Wants & Needs Research Overview

The current period of economic uncertainly increases IT organizations sensitivity to price and creates the need to prove value. However, increasing flexibility and providing better customer service remain the two most important...
June 26, 2008 - Recorded
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Profitable Proximity: Adjusted Strategies for Balancing Product Sourcing and Planning

The current myopic pursuit of "low-cost country sourcing" as a primary cost-mitigation strategy is coming to an end. Not only do most consumer demand projections show a significant amount of the global growth coming from current low-cost regions...
September 4, 2008 - Recorded
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Running IT Like a Business: Creating the Architecture of Architectures

This Manufacturing Insights seminar presents research findings from IT executives at manufacturing firms that are interested in running their organizations like a business; offering a catalog of services to the business unit and functional leadership...
July 9, 2008 - Recorded
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Best Practices in Sales Metrics - The Five Key "Levers" of Sales Productivity

As sales continues its progression from art to science, organizations increasingly use key sales metrics to inspect and analyze their operations. Managers now use key sales metrics to make fundamental business operation and investment decisions....
June 5, 2008 - Recorded
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Production Printing Markets: End User Perspectives and Their Impact on the Future of Print

The production printing market continues to see growth, particularly within the color segments. Competition within the light-, mid- and full production printing markets continue to heat up. This is particularly true during a Drupa year, when...
June 26, 2008 - Recorded
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