 |
|
Join Genesys and Belgacom in a complimentary Web seminar to hear how Belgacom, a leading provider of telecommunications services, improved their overall customer experience with an integrated self-service solution...
June 18, 2008
-
Recorded
-
|
 |
|
Please join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you...
August 22, 2007
-
Recorded
-
|
 |
|
Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
February 22, 2006
-
Recorded
-
|
 |
|
Discover what technologies and applications help companies deliver world-class customers support and what solutions exist to deliver on the promise of next-generation customer service. Learn how MAPICS is doing it today...
May 7, 2003
-
Recorded
-
|
 |
|
Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
December 20, 2005
-
Recorded
-
|
 |
|
Join Forrester and an Oracle customer to understand why an integrated customer service strategy is essential to improving customer experience, hear an Oracle customer describe the challenges and benefits of...
April 6, 2005
-
Recorded
-
|
 |
|
Industry assessment and roadmap to excellence in single-channel, multichannel, and multiagent customer service To learn more about the findings and best practices for customer service excellence, join CRM magazine,...
April 23, 2008
-
Recorded
-
|
 |
|
As service providers strive to build a reputation for quality services, hoping to reduce churn and attract new and loyal customers, the importance of the end-user's experience is paramount. This Webinar discusses the importance of the...
April 22, 2008
-
Recorded
-
|
 |
|
Join Mitchell Kramer, Sr. VP and Sr. Consultant, Patricia Seybold Group and Erik Hille, Product Marketing Director, ATG for an insightful discussion of Cross-Channel, Cross-Lifecycle Customer Service and how ATG's Wisdom-Enabled...
April 19, 2006
-
Recorded
-
|
 |
|
In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400...
June 19, 2008
-
Recorded
-
|
|
|
Featured Webcasts
A recent national poll uncovered that the "right stuff" to motivate some employees...
September 18, 2007
-
Recorded
With Web 2.0 services enabling millions of consumers to participate meaningfully...
July 31, 2007
-
Recorded
Get the Power to Resolve Issues Faster. GoToAssist 8.0 is redefining support...
July 12, 2007
-
Recorded
More Featured Webcasts >>
|
|