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Less than a third of surveyed IT executives believe their companies are highly effective at adapting to changing customer needs and priorities. Businesses that build a robust voice and data network infrastructure can achieve a high level...
January 1, 2010
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Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can...
December 1, 2009
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Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
December 20, 2005
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Please join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you...
August 22, 2007
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Providing superior customer service is the shared responsibility of everyone in the organization. The attendee of this webcast will learn how these technologies can enable to serve customers more quickly, more intelligently, and...
July 1, 2008
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Watch the webcast to learn about the benefits of a decision-oriented enterprise, the market drivers, and how you can make your business decision driven....
June 1, 2009
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As service providers strive to build a reputation for quality services, hoping to reduce churn and attract new and loyal customers, the importance of the end-user's experience is paramount. This Webinar discusses the importance of the...
April 22, 2008
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The quality of the customer service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on their retention, revenue and brand equity. This Webinar provides clues into how site...
April 1, 2004
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Seyfer Automotive made its nine employees more productive with the Cisco Smart Business Communications System....
September 1, 2007
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The inaugural Call Center Satisfaction Index results were released this week and to no one's surprise, PC call centers came in last among six industries surveyed. Why do 25% of people hang up on calls without their issue resolved and what are...
May 30, 2007
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