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Customer service and support impacts every consumer business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on retention, revenue...
April 24, 2003
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The quality of the customer service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on their retention, revenue and brand equity. This Webinar provides clues into how site users...
April 1, 2004
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How long does it take you to respond to your customer's e-mail inquiries? If you're not responding within 24 hours you could be losing money and customer confidence. In today's multi-channel environment, e-mail has become a critical...
May 20, 2004
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Companies that have implemented or considering investing in e-mail automation applications need to take a close look at such issues as e-mail response times, which significantly affect consumer satisfaction. The quality of the service experience...
October 22, 2003
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Customer service and support impacts every consumer facing business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on retention,...
June 11, 2003
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Where are most organizations with their Sarbanes-Oxley compliance? What legislation is coming next, and how can you ready your company? Join Greg Downer, a certified ITIL Service Management Master who specializes in process improvement and audit...
May 4, 2005
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The demands on today's IT help desk are growing rapidly. Now, many are discovering the power of self-service to make their help desk function more productive and more profitable. Why the need? As organizations grow, their infrastructure grows...
May 18, 2005
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