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This is the fifth webcast in the 8-part Webcast series, Grounds for Conversation: Practical Insights for Customer-Focused Marketing . This episode is one that can obviously make a big impact on your marketing ROI and organization's revenue:...
August 11, 2009
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This is the sixth webcast in the 8-part Webcast series, Grounds for Conversation: Practical Insights for Customer-Focused Marketing . Karen Heath , a Managing Practice Principal with HP, and Jeff Gilleland , Global Strategist of SAS Customer...
September 1, 2009
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This is the seventh webcast in the 8-part Webcast series, Grounds for Conversation: Practical Insights for Customer-Focused Marketing . This episode is especially relevant given the state of our economy and tightening marketing (and customer)...
September 22, 2009
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This is the last webcast in the 8-part Webcast series, Grounds for Conversation: Practical Insights for Customer-Focused Marketing . This episode focuses on enhancing the customer experience. Past webcasts in this series talked about collecting,...
October 13, 2009
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: The Estée Lauder Companies Inc. guiding vision is, “Bringing the best to everyone we touch.” “The best,” means the best products , the best people and the best ideas . These three pillars have been the hallmarks...
October 9, 2008
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This webcast presents a summary of the findings from early and ongoing implementations of the clinical data interchange standards. Based upon work in other industries, Gartner has reported that automating processes and using data interchange...
August 16, 2006
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View Live Update interviews from the floor of the SAS Forum International 2005 conference in Lisbon, Portugal. Hyun-Hee Pyun, Director, Customer Knowledge and Marketing Planning, Fido Hyun-Hee talks about the importance of customer lifetime...
June 23, 2005
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Henry Ford once said, "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." With increasing global competition and changing customer dynamics, excellent service has become a critical...
January 23, 2007
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Business competition and marketing have evolved very quickly in just the last few years, from a tradition rooted in mass production and mass communication, to call centers, self-service Web sites, laptop-equipped sales forces, and tailored...
August 23, 2005
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Your employees are the “front-line” of your brand. Keeping them engaged can result in stronger teams, greater ownership of work, higher enthusiasm and more. As much as you need CRM to conduct business, you also need ERM (employee...
April 10, 2008
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