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When asked why they were reluctant to use qualitative measures, the managers replied, “Because we don’t trust our staff not to lie to us.” Do you find this as shocking as I do? Unfortunately, it is a quite common...
October 14, 2009
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This Webcast will place front-and-center for you the concepts of: Scenario and Event-Based Planning that assumes and incorporates risk and volatility. Alternative approaches to the quarterly forecast and the annual budget that trade detail for...
November 20, 2008
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In his ground-breaking work, David Parmenter has proven that many companies are working with the wrong measures, many of which are incorrectly termed key performance indicators (KPIs). In an earlier Webcast he pointed out that there...
December 5, 2007
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Your employees are the “front-line” of your brand. Keeping them engaged can result in stronger teams, greater ownership of work, higher enthusiasm and more. As much as you need CRM to conduct business, you also need ERM (employee...
April 10, 2008
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There is a proliferation of leadership books which, while interesting, seldom change the way we act as leaders. Great leadership is like a fingerprint - unique to the individuals who exude it. We can, however, glean much by understanding the...
March 22, 2010
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In their book Killer Customers , authors Larry Selden and Geoffrey Colvin estimate that the top 20% of customers (by profitability) typically generate more than 120% of an organization - s profits, while the bottom 20% of customers typically...
September 20, 2005
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For years, many organizations have used what they thought were KPIs, but the measures have not had the impact their management and boards were seeking. KPIs themselves are mislabeled and misused. Organizations with more than 20 KPIs lack...
March 28, 2007
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During the past 20 years, the procurement and supply chain profession has radically evolved. Once a tactical and back-office function, it is now a strategic business opportunity that can be fundamental to the financial success of any organization....
August 1, 2007
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Since 1993, Bain & Company has conducted an annual global survey of the top 25 management tools. ABM has consistently been included in the list of Bain's top management tools. In their report for 2005, Bain identified four themes...
February 8, 2006
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This is the second webcast in the Insights and Innovations for Hospitality & Gaming webcast series, which highlights hot topics in the hospitality and gaming industry, including data quality, labor planning, customer loyalty, sustainability,...
November 20, 2009
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