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The employee-customer relationship has become the focus of much attention, particularly as there has been an increasing shift toward a service based economy. There is widespread acceptance of the idea that energized, engaged employees produce...
October 2, 2008
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Personal publishing, digital video, podcasting and social networks are changing the media world. Increasingly, consumers will access only the information they want when they want it. Technology will filter out unwanted messages, making traditional...
October 16, 2007
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Are you following the best fundraising practices in the industry? This webinar session will demonstrate how you can run a successful online fundraising campaign by following best practices and using integrated marketing strategies. We???ll...
September 19, 2007
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Today???s competitive business environment requires companies to continually improve their level of performance. A solid business plan, a great marketing strategy, and a focus on the customer will get your organization off to a great...
June 14, 2007
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If you thought that Social Networking is just for looking up College buddies, think again. The next generation Sales 2.0 salesperson is developing their business networking skills through social networks and closing more deals, faster. Getting...
September 12, 2007
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For Ask.com, customer satisfaction measurement with the scientific methodology of the American Customer Satisfaction Index (ACSI) is a powerful and multi-faceted tool that drives many aspects of the business. Shane McGilloway, Senior Director,...
January 31, 2008
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Online events make it possible to hold large events or webinars with all the power and punch of in-person productions - at far less cost. People attend your event from their desk rather than travelling to a physical event venue. Incorporating...
December 18, 2007
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With three quarters of the year behind you, you're working fast and furious to meet your 2008 sales goals. At the same time, 2009 is just over the horizon. Did you know that your sales funnel (aka pipeline) holds the key to a strong 2008 finish...
September 17, 2008
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In this webcast, Kathryn Williams, Senior Manager, Customer Experience and Loyalty of Cisco WebEx will share the strategic impetus behind Cisco WebEx's decision to implement a voice of the customer program that has resulted in increased customer...
October 16, 2008
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A top priority for businesses today is to bring in new customers-but it is also one of the biggest challenges in today's market. Join us on May 13 to find out how you can overcome this challenge, and drive more qualified leads with existing...
May 13, 2009
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