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While retail banks have long known that growing customer loyalty, customer profitability and share of customer are the keys to competitive advantage, many remain challenged to incorporate customer strategies into a product-focused environment....
October 11, 2005
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Michael Minelli, co-author of Partnering with the CIO: The Future of IT Sales Seen Through the Eyes of Key Decision Makers , will be joined by Harvey Koeppel, former CIO of Citigroup's Global Consumer Group and currently Executive Director of...
April 8, 2008
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The stark reality of modern business is that the average corporation has a short life expectancy. Even today’s most recognizable and successful corporations are likely to face organizational challenges that will threaten their survival...
June 5, 2007
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While most organizations focus on the 4 Ps of marketing, a focus on the customer will drive differentiation and profitability in the future. To graduate to the next level of success, companies must engage in Customer Experience Management (CEM)...
May 25, 2006
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Managing IT for value requires an IT organization that can support the concept from inception to sustainability. This Webinar will discuss IT Organization design. We will candidly discuss the issues and imperatives around the topic and offer...
March 14, 2007
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During the past 20 years, the procurement and supply chain profession has radically evolved. Once a tactical and back-office function, it is now a strategic business opportunity that can be fundamental to the financial success of any organization....
August 1, 2007
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Join us for a Webcast that will give you a clear understanding of how to focus your organization’s sustainability efforts. You will hear from Andrew Winston , founder of Winston Eco-Strategies; Laura Ipsen , Vice President of Global...
July 17, 2008
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Environmental issues, including climate change, are at the forefront of today - s issues for consumers and politicians, and for all those who must confront the rising tide of concern about global warming around the world. But what is the role...
September 18, 2008
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This Webcast will place front-and-center for you the concepts of: Scenario and Event-Based Planning that assumes and incorporates risk and volatility. Alternative approaches to the quarterly forecast and the annual budget that trade detail for...
November 20, 2008
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Your costs and shareholder interest increase. The market is down and credit is tight. Learn to evolve as an agile, fact-driven organization that thrives in any economy. No registration is required! Originally Presented Thursday, December 11...
December 11, 2008
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