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Telecommunications customers have questions around quality of service, the reliability of IP networks, and how to manage IP Telephony environments. Through this webcast one can learn about effectively managing an IPT environment and the...
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Today more than ever, transforming business into a customer-centric enterprise is essential to driving revenue and profit. But to make customer-centric vision a reality, a person needs to orchestrate the customer-facing...
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Do you feel that your service desk is always behind? Are growing call volumes, dropped calls, high escalation rates getting you down? The Proactive Service Desk webinar will show you how you can reduce call volumes, decrease call...
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Leading companies are tackling the complexity of their application and IT environments with Service-Oriented Architecture (SOA), which facilitates the development of enterprise applications as modular business services that can be easily...
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Customer satisfaction and retention improve, not decline, when organizations allow customers access to information via the Web. Join John L. Bustard from Kodak and learn how they addressed Web 1st Support, FAQ...
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Web Self-Service channels anticipate the most growth over the next two years. Live Agent Calls will decline by an average of 18% over the same time period. The benefits of Self-Service include improved customer loyalty,...
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Best practices in service management operations, especially standards such as those found in ITIL, are having positive effects in improving IT customer support and improving business bottom lines. Join Senior IDC analyst, Fred...
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To provide holistic service level management (SLM) for the entire business, IT must manage from a business process perspective - meaning they must proactively manage IT components as they relate to the business process and customer...
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This webcast provides insight into the current service environment with a focus on combining SRM and CRM for improved success. Epiphany already knows the power of great CRM solutions? they build them, and they use them in their own support...
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BMC Software Business Service Management (BSM) experts and learn about real, customer implementations of the ITIL and BSM philosophies in SAP environment...
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