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Many enterprises have initiatives to improve customer service, and increase business efficiency through employee self-service solutions. When these are implemented as service-driven solutions, through a service...
June 15, 2004
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In this live Webinar sponsored by IntelliResponse, Matthew Dixon, Managing Director of the Service Practice at Corporate Executive Board, examines the true links between customer service and loyalty, based on a recent Customer...
April 1, 2011
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Customer service and support impacts every consumer facing business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications...
June 11, 2003
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Customer service and support impacts every consumer business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on retention,...
April 24, 2003
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Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence to deliver a superior customer...
January 1, 2010
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Today's mid-sized contact centers are demanding the features typically found in much larger customer care environments. In order to provide quality customer service and create exceptional customer loyalty, mid-sized...
April 7, 2007
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Companies that achieve long-term profitable growth have Net Promoter Scores (NPS) two times higher than the average company. -Bain and Company Businesses around the world are beginning to recognize the impact of customer loyalty...
April 1, 2009
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Companies that achieve long-term profitable growth have Net Promoter Scores (NPS) two times higher than the average company. -Bain and Company Businesses around the world are beginning to recognize the impact of customer loyalty...
April 1, 2009
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It's a truism that "Customers buy a relationship, not a just a product, from you." Companies need to proactively implement and retain customer relationships if they want to continue selling their products long term. The real goal is to...
June 17, 2009
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Peter Sargent, Vice President at Jupiter Research, discusses the dire consequences poor customer experience management can have on organizations, and how the latest in web-based tools such as Web Self-Service can help empower users...
December 20, 2009
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