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Service organizations face tremendous pressure to meet ever increasing online volume. Plus, seasonal growth spurts and unexpected traffic surges make consistent customer service delivery especially challenging. This webcast...
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A lot has been said about listening to the voice of the customer to ensure that the business is delivering quality service. But what about understanding that voice? This webcast discusses how call recordings can contain a wealth...
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When the right formula is found, speech technologies provide the business with significant opportunities to create superlative customer-centric self-service applications that enhance profitability. Innovative speech solutions allow...
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This webcast will present how to over deliver on corporate objectives by blending support team goals, customer needs and advanced self-service technology...
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What do retail banks need to do to increase wallet share of their customer bases and improve customer retention - and profits? This webcast provides insights into the importance of channel integration, service-oriented architecture,...
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Businesses can easily transform their contact centers to improve customer service and customer relationships. They can do this by using the latest in Presence management to extend the contact center into the enterprise -...
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For many companies, On-Demand customer service hosting is proving to be a more flexible, cost-effective way to deliver service to customers. This webinar is about On-Demand, or hosted, CRM solutions - the growing alternative...
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This webcast discusses how YORK is leveraging Siebel CRM to achieve its stated goal of doubling its service revenue in the next five years. This webcast highlights how the actionable intelligence of Siebel Analytics, Siebel Call Center,...
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The convergence of real-time analytics and real-time optimization of contact center technologies dramatically enhances productivity and the customer experience. It alters the way contact centers are deployed and managed, and heightens...
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A unified content and portal strategy can help you improve service to employees, customers, and partners by improving workforce productivity, enhancing customer experience management, and supporting partner relationships - while...
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