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Explore proven email management solutions and discover how to take customer service to the next level. Learn how to successfully manage large email volumes with efficiency, consistency, and accuracy...
May 23, 2006
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In this paper learn how, with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increase sales, and reduces...
August 25, 2009
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BusinessWeek.s Mary Kuntz and Jena McGregor talk about customer-service slip-ups that can drive today.s digitally empowered consumers to trample a brand.s name across the Internet...
February 21, 2008
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If you're a business owner, the scrutiny and service demands of your VoIP service provider should exceed that of a residential customer. Quality is a requirement and guarantees should be provided. The complexity of the system...
November 1, 2009
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How companies sell and interact with their prospects and customers is constantly changing. Get the latest research on how companies are using CRM (Customer Relationship Management) and SFA (Sales Force Automation) to grow their business...
May 13, 2010
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Self-service solutions are becoming a common part of many web sites because they educate prospective buyers, drive incremental sales, reduce contact center costs and improve customer satisfaction. Learn how to maximize eServices...
February 20, 2010
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You may have used web surveys to gather fast feedback from your customers, students, partners, and employees. Today, intelligent organizations are using newer, more powerful solutions that aim to capture feedback across the enterprise in a centralized...
June 22, 2006
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Are your applications doing what they are supposed to be doing? Cloud computing, tiered applications, Software as a Service (SaaS) – all add complexity and make that question more difficult to answer. Customers are finding more...
July 30, 2009
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Explore starting with Service Delivery Processes such as Service Level Management, Capacity Management and Financial Management can be an effective strategy that generates immediate value: Leverage their existing investments in...
June 5, 2006
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Hear leading Yankee Group CRM industry analyst Sheryl Kingstone and Zach Nelson, CEO of NetSuite discuss why millions of mid-size and small companies are realizing the strategic importance of automating their sales and service teams and...
February 23, 2006
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