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With the IBM announcement of the new System z10, the economic, environmental, and performance advantages of FICON are clearer than ever. This webcast unveils an important new strategy for optimizing the cost, performance, and flexibility of...
July 1, 2008
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Listen to industry watcher and noted self-service expert Allen Bonde as he draws on his vision for "CRM v.2" and discusses Moving Beyond CRM. Hear how leading organizations put their customers first and achieve business goals...
May 4, 2006
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The presenter explains best practices for improving the performance of the service chain. The attendee will learn how to increase the profitability of service parts operations through accurate forecasting, optimize inventory and...
Date Unknown
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In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies...
Date Unknown
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Self-service continues to rock the support world because it drastically frees up representatives...
December 1, 2008
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Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence to deliver a superior customer...
January 1, 2010
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Peter Sargent, Vice President at Jupiter Research, discusses the dire consequences poor customer experience management can have on organizations, and how the latest in web-based tools such as Web Self-Service can help empower users...
December 20, 2009
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BusinessWeek's John A. Byrne and Jena McGregor discuss how companies are handling customer service during the recession...
February 19, 2009
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Learn from Aberdeen Group Analyst John Lovett, how to leverage customer's online interaction information so you can boost sales, streamline service operations, and deliver Best in Class customer satisfaction (net promoter)...
July 17, 2007
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There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. With online revenues now over $500 million per year in North America...
May 1, 2008
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