 |
|
Top-performing shared services organizations deliver significant value for the entities they serve by not only being efficient and effective, but also by focusing on building strong partnerships with their internal customers. What do the best...
July 28, 2011
-
Recorded
-
|
 |
|
In today's competitive business environment, if you don't take care of your customers, someone else will. Organizations looking to attract and retain loyal customers have to constantly improve their level of service. Customers are increasingly...
September 18, 2008
-
Recorded
-
|
| |
|
With the IBM announcement of the new System z10, the economic, environmental, and performance advantages of FICON are clearer than ever. This webcast unveils an important new strategy for optimizing the cost, performance, and flexibility of...
July 1, 2008
-
Recorded
-
|
 |
|
Listen to industry watcher and noted self-service expert Allen Bonde as he draws on his vision for "CRM v.2" and discusses Moving Beyond CRM. Hear how leading organizations put their customers first and achieve business goals...
May 4, 2006
-
Recorded
-
|
| |
|
The presenter explains best practices for improving the performance of the service chain. The attendee will learn how to increase the profitability of service parts operations through accurate forecasting, optimize inventory and...
Date Unknown
-
Recorded
-
|
| |
|
In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies...
Date Unknown
-
Recorded
-
|
 |
|
Learn from Aberdeen Group Analyst John Lovett, how to leverage customer's online interaction information so you can boost sales, streamline service operations, and deliver Best in Class customer satisfaction (net promoter)...
July 17, 2007
-
Recorded
-
|
| |
|
Self-service continues to rock the support world because it drastically frees up representatives...
December 1, 2008
-
Recorded
-
|
| |
|
There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. With online revenues now over $500 million per year in North America...
May 1, 2008
-
Recorded
-
|
 |
|
BusinessWeek's John A. Byrne and Jena McGregor discuss how companies are handling customer service during the recession...
February 19, 2009
-
Recorded
-
|