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The presenter of this webcast shows how the Global Help desk implemented a web-based, interactive solution called Ask FastHelp based on the Microsoft Automated Service Agent system (ASA). ASA combined the low cost of online support while...
April 1, 2008
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This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as...
July 1, 2008
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Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed within the own servers or take advantage...
April 1, 2009
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For Microsoft Dynamics customer with a service plan, such as Enhancement Program, Full Packaged Product (FPP) Maintenance Plan, Standard A or B plans, or Deluxe Support Services, it is likely they want to learn more about the new....
November 1, 2006
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In a challenging economic climate, customer loyalty separates the winners from the losers. As a result, businesses should demand more from the system that greets every customer call: the interactive voice response (IVR) system....
April 1, 2009
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Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension of Microsoft Office Outlook, integrates...
June 1, 2009
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White paper exploring best practices for SOA. There is no question that the successful implementation of Service?]Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools...
April 1, 2008
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The attendee of this webcast learns how Microsoft IT is deploying PowerPivot as a service for Microsoft in collaboration with the Microsoft SQL Server Customer Advisory Team (SQLCAT) team. The presenter shares best practices for...
March 1, 2010
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Architectural concerns are fundamental to the success of any large-scale enterprise solution. This on-demand Webcast from IBM introduces seven Lessons for Success in the creation of Service Oriented Architecture Solutions across the enterprise....
June 1, 2007
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The attendee of this webcast will learn how the unique capabilities of Microsoft Dynamics AX and Vis.align, helped a professional services firm uncover over 1 million dollars in additional revenue through a slight percentage increase in staff...
January 1, 2007
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