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At one time, customer service and support organizations looked to online service simply to deflect costly phone calls. Today, more realize the importance of creating a company-wide, multi-faceted interaction strategy to...
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This webcast helps one learn from experts how innovative businesses already use speech self-service to significantly enhance service and boost employee productivity. It helps to identify how to add speech solutions to your customer...
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While data centers are often seen as cost centers, they can also be optimized so that they can actually serve as revenue drivers. For example, in service provider organizations data centers serve as critical revenue drivers by providing...
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The imperative of improving service quality - and demonstrating value to the business - is driving many IT organizations to implement the ITIL framework. As a foundation for defining services and communicating with the business, the Service...
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Access to accurate and complete customer data is becoming a major competitive differentiator in many industries. This webcast will describe how to create a single view of your customer data across your IT environment, and provide...
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This webcast outlines the benefits of moving from a static business model to a dynamic, real-time business model and its effect on operational excellence. The webcast examines how to optimize mobile technology solutions to successfully transition...
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Documentum Process Suite and Documentum Forms Builder lets a person automate his or her operational business processes and eliminate paper forms. The person uses the same data many ways, from triggering a new process to validating service...
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Over the past few years, you...
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One-to-one marketing is still a continuing journey, not a destination. The journey, however, is at a critical stage. It is more important than ever for companies to take a hard look at their customer strategy and the data that drives...
February 7, 2008
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Topic: Customer integration. Companies have invested millions of dollars to ensure their systems talk to each other. But how do we use integration to talk directly with our customers? This webinar will highlight new approaches to leveraging...
March 20, 2003
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