 |
|
If a customer called and wants single sign-on that works over the Internet and that all of their security policies are maintained as well. This is not the first time the request from a customer or partner for single sign-on has...
January 1, 2009
-
Recorded
-
|
| |
|
Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their internal and external customers. Alignment with the...
January 1, 2008
-
Recorded
-
|
| |
|
Service providers face significant challenges meeting or exceeding service levels due to lost / unserviceable equipment and unmonitored field workforce execution. The downstream effects are service level violations, decreased...
August 1, 2008
-
Recorded
-
|
| |
|
Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations...
January 1, 2007
-
Recorded
-
|
| |
|
Watch this Webinar to hear Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP), discuss the major industry shift from break-fix support to strategic customer advocacy and best practices for generating...
July 1, 2008
-
Recorded
-
|
| |
|
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer touch-points must be viewed as part of a continuum. Customer...
January 1, 2009
-
Recorded
-
|
| |
|
The combination of the latest generation VMware virtualization technologies and Intel microprocessor technologies can improve the service levels around SAP application availability and performance significantly, as well as accelerate...
February 1, 2009
-
Recorded
-
|
| |
|
The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change, and deliver superior customer satisfaction....
November 1, 2009
-
Recorded
-
|
| |
|
While IT organizations work to drive down infrastructure costs, their networks support an increasing number of business-critical applications and service-sensitive technologies such as VoIP and streaming video. Before one can consider...
February 1, 2006
-
Recorded
-
|
| |
|
During challenging economic times, maintaining customer loyalty and reducing IT costs can yield the fastest ROI and make the biggest impact to the bottom line. Sun and Oracle deliver a CRM solution designed to do that and more. Showcasing...
January 1, 2010
-
Recorded
-
|