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Join Verisign for this webinar where we will present to web hosting companies a DDoS mitigation strategy which protects both their own infrastructure and their customers in a scalable fashion. Attendees will learn how to leverage Verisign’s...
May 10, 2011
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As social and mobile commerce emerges and fuses with physical stores and contact centers, e-commerce has gone from fringe to foundation. Now, business must engage, sell to and serve customers across all channels and devices, tailoring their...
April 15, 2011
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Discover how financial services firms can leverage new communications technologies to gain a competitive advantage, reduce costs and improve customer service, all while remaining compliant and mitigating risk. Examine best practices...
September 15, 2010
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Discover how financial services firms can leverage new communications technologies to gain a competitive advantage, reduce costs and improve customer service, all while remaining compliant and mitigating risk. Examine best practices...
January 15, 2011
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During the slow economic recovery, it has become business-critical to conduct more business using digital channels: websites, social media and email. The online channels are not exclusive to commerce, as more customer service transactions...
October 10, 2010
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In today’s business environment, workforce mobility has become a strategic capability that is essential for maximizing productivity, efficiency, customer responsiveness and business agility.This paper describes how organizations...
February 26, 2011
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For your employees, social business tools are a no-brainer. Easier ways to collaborate with each other, customers, and partners; simpler ways to share information; faster resolution of service issues; and robust customer conversation...
January 1, 2011
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Every organization needs to apply software updates in a timely manner to prevent security breaches. Allowing malware to infect unpatched holes in a system can lead to the loss of intellectual property, exposure of customer and employee...
August 20, 2010
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Exceptional customer service is critical for business success today. Online self-service with IBM WebSphere Portal can make all the difference...
November 7, 2008
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A discussion on the importance of implementing effective multi-channel customer service, sales and support technologies in today’s Retail (eTail) world...
September 26, 2007
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