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According to the Strativity Group 2004 Global Customer Experience Study, 89% of executives don...
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Bad customer experiences with agents, self-service or channel partners drive higher support costs and lost business. This webcast provides insights of IDC...
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Is your customer service operation Dynamic? Learn how VoIP and SIP can be used within your company to change the game, enabling new customer service applications and new and better ways of serving and interacting...
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More and more, customer support organizations must attempt to serve two masters...
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This webcast explains how companies are revising their business models to make after-sales service a crucial element in their business activities. You...
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At this free, one-hour web seminar, moderated by Insurance & Technology's Senior Editor, Nathan Conz, you?'ll hear from industry experts on how to leverage the capabilities that an end-to-end content management solutions can provide -- scanning,...
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Customers are demanding more product features, lower costs, and faster, more accurate delivery dates. In response, industrial equipment firms must streamline and standardize processes while at the same time dramatically increase product variety...
April 1, 2006
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This webcast discusses why Lufthansa Cargo chose to implement a strategic integration solution; how they have improved the visibility into the status of freight transport for their customers; how they used better integration between their CRM...
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This webcast explains why Lufthansa Cargo chose to implement a strategic integration solution and how they have improved the visibility into the status of freight transport for their customers. The webcast also explains how they used better...
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At one time, customer service and support organizations looked to online service simply to deflect costly phone calls. Today, more realize the importance of creating a company-wide, multi-faceted interaction strategy to...
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