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In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies...
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Self-service continues to rock the support world because it drastically frees up representatives...
December 1, 2008
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There was a time when a simple check-the-box approach to online sales and service was enough to satisfy a consumer-driven Internet audience -- but those days are over. With online revenues now over $500 million per year in North America...
May 1, 2008
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Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence to deliver a superior customer...
January 1, 2010
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Companies that achieve long-term profitable growth have Net Promoter Scores (NPS) two times higher than the average company. -Bain and Company Businesses around the world are beginning to recognize the impact of customer loyalty...
April 1, 2009
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Companies that achieve long-term profitable growth have Net Promoter Scores (NPS) two times higher than the average company. -Bain and Company Businesses around the world are beginning to recognize the impact of customer loyalty...
April 1, 2009
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With customer expectations on the rise and pressure to increase agent productivity a constant challenge, IT support managers should focus their efforts on five key initiatives - efforts that can help support organizations consistently...
October 1, 2007
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View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP) , share how leading companies are investing in support and services to deliver a better customer experience,...
July 1, 2008
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View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload and access orders Low productivity Errors and...
February 1, 2009
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The attendee of this webcast will learn how firms are using cloud computing services to minimize downtime, reduce costs and securely leverage external resources to cope with peak loads. The attendee will hear directly from real customers who...
December 1, 2008
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