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Results for Customer Service webcasts

41-50 of 566 matches   Showing:
       

A Leading Jewelry Retailer Improves Customer Service with IBM InfoSphere Change Data Capture

A leading jewelry retailer solves problems with customer orders when it consolidates information housed in multiple systems. By providing a single view of customer data in all stores, IBM helps improve customer servi...
September 1, 2008 - Recorded
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Web Self-Service in Telecommunications: Growth, Differentiation, and a Sustainable Solution to High Cost Customer Support

This white paper presents the blueprint for making telecom customer support organizations leaner and more responsive through Web Self-Service. Many telecom providers are struggling with customer experience online, and face...
April 1, 2010 - Recorded
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Momentum Webcast: Connecting People and Business: Delivering Responsive Customer Service With the 2007 Microsoft Office System (Level 100

Many businesses spend much more to attract new customers than to keep existing ones; successful customer service departments are key to successful businesses. The attendee of this webcast will learn how familiar 2007 Microsoft...
January 1, 2007 - Recorded
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Small Business Webcast: When Fish Fly: Beyond Customer Service, an Opportunity to Make a Difference (Level 100

The presenter, author, entrepreneur, and owner of the world-famous Pike Place Fish Market, talks about going beyond customer service and making a difference for the customer and the business. His cohesive strategy has achieved...
March 1, 2006 - Recorded
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Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration

Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Making this effort even more difficult was these technologies were based...
June 1, 2007 - Recorded
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Optimize the Customer Experience: How Novell Extends CRM with Search, KM and Self-Service

Novell, one of the country's largest high-tech companies, found itself faced with increasing call volume, lower than desired first-call-resolution and critical content scattered across the enterprise To address these issues, Novell deployed...
July 20, 2006 - Recorded
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How Web Self-Service Can Improve Customer Loyalty and Drive Bottom Line ROI

Today's market leaders are dramatically reducing customer service costs and generating new revenues via the Web using the latest best practices and technologies for Web self-service. Companies such as AT&T, Yahoo, BEA and...
January 13, 2004 - Recorded
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Brother, Can You Spare a Part - Meet Targeted Customer Service Levels and Lower Inventory Costs (video interview

Henry Ford once said, "A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large." With increasing global competition and changing customer dynamics, excellent service...
January 23, 2007 - Recorded
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