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Hear Wade Lewis, CIO at Central Plastics discuss why his company chose Oracle over SAP. With US$78 million in revenue and 500 employees, Central Plastics needed a complete ERP solution in an on-demand environment that delivered best practices...
November 28, 2007
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This webcast explains what business requirements in the enterprise are necessary for successful multi-channel customer service. Speech self-service is a catalyst to transform customer service. IBM speech self-service...
Date Unknown
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Customers need round-the-clock access to bank services. At the same time, banks must ensure consistency, security, and quality across multiple communications channels. New applications maximize interactions to ensure superior customer...
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Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
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What does a three month old company that sells fine art and a 121-year old company that manufactures complex machinery have in common? The ability to deliver outstanding customer service using a hosted/on-demand contact center...
Date Unknown
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How can a company ensure selection of a CRM system that will be embraced by service users and deliver maximum returns in the customer service department? This white paper provides core principles companies can use to help...
July 15, 2009
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Companies struggle to provide a customer service experience that is meaningful and relevant to their customers. When dealing with an incident, agents typically have little understanding of who the customer is, the product...
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Happy customers are good for business. They spend more, cost less to maintain, and are less likely to defect. And now you can provide a superior customer service experience and lower your costs at the same time - with Customer...
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This webcast explores the importance of managing your customers and optimizing the unique ways in which you communicate with them-and they with you. In the webcast, you will learn about the importance of the blended infrastructure required for...
Date Unknown
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Cliff speaks with Scott Weinberg, Oracle's Director of Business Development, about Customer Self-Service and why it is an important business initiative. Learn the benefits of this solution and the unique aspects of Oracle's Customer...
April 23, 2007
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