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Results for Customer Service webcasts from techrepublic

21-30 of 202 matches   Showing:
       

Small Business Webcast: When Fish Fly: Beyond Customer Service, an Opportunity to Make a Difference (Level 100

The presenter, author, entrepreneur, and owner of the world-famous Pike Place Fish Market, talks about going beyond customer service and making a difference for the customer and the business. His cohesive strategy has achieved...
March 1, 2006 - Recorded
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Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration

Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Making this effort even more difficult was these technologies were based...
June 1, 2007 - Recorded
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The Economics of Customer Relationships: The Financial Drivers to Effective Customer Service

According to the Strativity Group 2004 Global Customer Experience Study, 89% of executives don...
Date Unknown - Recorded
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Supercharge Customer Service With Intelligent Search and KM

Bad customer experiences with agents, self-service or channel partners drive higher support costs and lost business. This webcast provides insights of IDC...
Date Unknown - Recorded
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Driving Both Cost Efficiency & Revenue in Customer Service

More and more, customer support organizations must attempt to serve two masters...
Date Unknown - Recorded
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Webcast: Service Management With mySAP Customer Relationship Management

This webcast explains how companies are revising their business models to make after-sales service a crucial element in their business activities. You...
Date Unknown - Recorded
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Leveraging Service-Oriented Integration to Improve Customer Service at Lufthansa Cargo

This webcast discusses why Lufthansa Cargo chose to implement a strategic integration solution; how they have improved the visibility into the status of freight transport for their customers; how they used better integration between their CRM...
Date Unknown - Recorded
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Momentum Webcast: Streamline Your Quote to Cash Cycle - Reduce Waste and Improve Customer Service in Your Industrial Equipment Operation (Level 100

Customers are demanding more product features, lower costs, and faster, more accurate delivery dates. In response, industrial equipment firms must streamline and standardize processes while at the same time dramatically increase product variety...
April 1, 2006 - Recorded
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TIBCO Customer Showcase: Leveraging Service-Oriented Integration to Improve Customer Service at Lufthansa Cargo

This webcast explains why Lufthansa Cargo chose to implement a strategic integration solution and how they have improved the visibility into the status of freight transport for their customers. The webcast also explains how they used better...
Date Unknown - Recorded
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