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Effective information-sharing across the distribution of goods -- visibility into transportation supply chains and distribution networks -- is a part of the information revolution and the knowledge economy. Global players in the distribution...
May 3, 2007
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Listen to industry watcher and noted self-service expert Allen Bonde as he draws on his vision for "CRM v.2" and discusses Moving Beyond CRM. Hear how leading organizations put their customers first and achieve business goals...
May 4, 2006
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Learn from Aberdeen Group Analyst John Lovett, how to leverage customer's online interaction information so you can boost sales, streamline service operations, and deliver Best in Class customer satisfaction (net promoter)...
July 17, 2007
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BusinessWeek's John A. Byrne and Jena McGregor discuss how companies are handling customer service during the recession...
February 19, 2009
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In this live Webinar sponsored by IntelliResponse, Matthew Dixon, Managing Director of the Service Practice at Corporate Executive Board, examines the true links between customer service and loyalty, based on a recent Customer...
April 1, 2011
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Today's mid-sized contact centers are demanding the features typically found in much larger customer care environments. In order to provide quality customer service and create exceptional customer loyalty, mid-sized...
April 7, 2007
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Peter Sargent, Vice President at Jupiter Research, discusses the dire consequences poor customer experience management can have on organizations, and how the latest in web-based tools such as Web Self-Service can help empower users...
December 20, 2009
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Every interaction with a customer gives marketers the opportunity to strengthen the experience and the overall relationship with the business. These interactions span marketing, sales and service, but they all factor into an individual...
June 24, 2008
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Join Geoff Galat and Greg Robinson of Quixtar as they discuss how access to real-time user data can help merchants make multi-discipline improvements that extend across the retail enterprise to include customer service, application...
March 13, 2008
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Now that local or “on-site” search capability has become more pervasive, the ability for online shoppers to locate desired products and services has increased manifold. Instead of spending time and effort browsing through a website,...
April 9, 2008
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