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While most organizations focus on the 4 Ps of marketing, a focus on the customer will drive differentiation and profitability in the future. To graduate to the next level of success, companies must engage in Customer Experience...
May 25, 2006
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After years of automating their manufacturing, supply and demand chains, leading organizations are increasing their attention on the only thing left that counts – their customers. Once considered an afterthought, after-sales service...
September 19, 2006
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- Mountains of information - is a familiar phrase and an all-too-real challenge for manufacturing-based organizations, especially when it comes to text-based data. Drawn from numerous departments and functions - sales, service, production,...
November 14, 2007
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From a strategic cost management perspective, the IT environment is very unique. There are several IT financial planning & charge-back mechanisms that can be used based on variable service levels options, technology refreshment life-cycles,...
September 15, 2005
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Do you know how your supply chain will stack up against the competition in 2008? Join Eric Arnum, Editor of Warranty Week , as he provides a look ahead at the business characteristics and technologies that will separate good supply chains from...
March 11, 2008
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With increasing global competition and changing customer dynamics, excellent service has become a critical differentiator. Organizations across multiple industries are looking at their service operations as sources of a...
March 20, 2007
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This is the first webcast in the Insights and Innovations for Hospitality & Gaming webcast series, which highlights hot topics in the hospitality and gaming industry, including data quality, labor planning, customer loyalty, sustainability,...
November 13, 2009
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This is the third webcast in the Insights and Innovations for Hospitality & Gaming webcast series, which highlights hot topics in the hospitality and gaming industry, including data quality, labor planning, customer loyalty, sustainability,...
December 4, 2009
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CRM needs to be re-positioned as a shareholder value creation approach. Narrow functionally-based traditional marketing is being replaced by a new form of cross-functional relationship management. In order to succeed with this new approach,...
March 16, 2006
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Understanding your customers once they're gone is tough. Find out how to regain customers with analytical CRM. No registration is required! Originally Presented Thursday, November 9 , 2006 About This Show Feature: Getting to Know You Again: ...
November 9, 2006
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