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Let leading experts from featured analyst firm, Gartner, Inc., and industry leaders from Astea International, Inc., show you how to improve your field service operations, the technologies and solutions that will trigger these improvements,...
June 1, 2009
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The presenter of this webcast discusses how his organization leveraged single sign-on and strong authentication to improve customer service at their financial institution...
January 1, 2009
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Businesses today recognize that they must deliver outstanding customer service in order to acquire new customers and retain existing ones. Companies need to eliminate non-value-added tasks and human errors that drive up costs and...
May 1, 2009
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What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization...
February 1, 2008
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Cisco Unified Communication solutions enable Japanese retailer to enhance customer...
September 1, 2006
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Access to accurate and complete customer data is becoming a major competitive differentiator in many industries. This webinar will describe how to create a single view of your customer data across your IT environment, and provide...
August 31, 2004
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Kichler Lighting enlists Cisco Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information and strengthen employee and customer contact...
April 1, 2007
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How long does it take you to respond to your customer's e-mail inquiries? If you're not responding within 24 hours you could be losing money and customer confidence. In today's multi-channel environment, e-mail has become a critical...
May 20, 2004
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We know you're busy running your online business. That's why we created this theater of on-demand short subjects to show you how NetSuite can give you a better way to run your eCommerce business. Learn how NetSuite can power your success in...
December 30, 2006
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Hear Wade Lewis, CIO at Central Plastics discuss why his company chose Oracle over SAP. With US$78 million in revenue and 500 employees, Central Plastics needed a complete ERP solution in an on-demand environment that delivered best practices...
November 28, 2007
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