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Defining the Importance of Leadership Capacity Earlier research has shown that there is a Service-Profit Chain, a Value-Profit Chain, and an Employee-Customer-Profit Chain. New research by The Ken Blanchard Companies indicates...
December 12, 2007
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Lead your organization to greatness by creating a people-oriented, performance-driven, and customer-focused culture. Join best-selling author Ken Blanchard as he shares a road map for a new model of leadership. Based on his new book,...
September 20, 2007
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Although we would all like to close the sale entirely online, there are many products and situations that really benefit from personal interaction. Completing the application or sales process in person, at an agency or branch is not new. However,...
December 13, 2007
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The days of single channel purchasing have long since passed. Companies have responded to consumer demands for time efficiency by providing greater convenience and flexibility when shopping and purchasing. The outcome is greater access through...
April 22, 2008
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It is no longer sufficient for marketing to generate raw leads, hand them off to sales and declare victory. Today, marketers are being squeezed to drive higher quality, sales-ready leads with limited resources. Yet, a select group of companies...
September 6, 2007
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Discover how household brand 1-800-FLOWERs uses online learning to train and manage a seasonal, geographically distributed, remote workforce and: Tackle heavy, seasonal demand fluctuations by delivering up-to-the-minute training courses. Enhance...
May 20, 2008
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What's most important for your sales and business success? Your price, collateral, marketing, response times, service guarantees, features and benefits, testimonials, the color of your business cards, job title, territory, or latest press...
October 22, 2008
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Lead your organization to greatness by creating a people-oriented, performance-driven, and customer-focused culture. Join best-selling author Ken Blanchard as he shares a road map for a new model of leadership. Ken Blanchard has spent...
December 14, 2006
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Please join Razi Imam, CEO, Landslide Technologies Inc. and his guest Tom Atkinson Director of Customer Research at The Forum Corporation as they discuss the findings of Forum's groundbreaking research conducted with 111 executives from...
May 21, 2008
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Find out how Linksys now extends support to more customers???and meets their higher expectations. Join this fast-paced webinar to see how support managers can use online remote support to: Meet the demand for faster average handling times. Increase...
December 6, 2007
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