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Kichler Lighting enlists Cisco Unified Communications and Cisco Self-Defending Network to secure and expand the reach of business-critical information and strengthen employee and customer contact...
April 1, 2007
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Let leading experts from featured analyst firm, Gartner, Inc., and industry leaders from Astea International, Inc., show you how to improve your field service operations, the technologies and solutions that will trigger these improvements,...
June 1, 2009
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This webcast explains what business requirements in the enterprise are necessary for successful multi-channel customer service. Speech self-service is a catalyst to transform customer service. IBM speech self-service...
Date Unknown
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Customers need round-the-clock access to bank services. At the same time, banks must ensure consistency, security, and quality across multiple communications channels. New applications maximize interactions to ensure superior customer...
Date Unknown
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Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
Date Unknown
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What does a three month old company that sells fine art and a 121-year old company that manufactures complex machinery have in common? The ability to deliver outstanding customer service using a hosted/on-demand contact center...
Date Unknown
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Companies struggle to provide a customer service experience that is meaningful and relevant to their customers. When dealing with an incident, agents typically have little understanding of who the customer is, the product...
Date Unknown
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Happy customers are good for business. They spend more, cost less to maintain, and are less likely to defect. And now you can provide a superior customer service experience and lower your costs at the same time - with Customer...
Date Unknown
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This webcast explores the importance of managing your customers and optimizing the unique ways in which you communicate with them-and they with you. In the webcast, you will learn about the importance of the blended infrastructure required for...
Date Unknown
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Many businesses spend much more to attract new customers than to keep existing ones; successful customer service departments are key to successful businesses. The attendee of this webcast will learn how familiar 2007 Microsoft...
January 1, 2007
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