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Can your customers and partners find what they are looking for through your Web-based portals? If not, you run the risk of losing money. Your customers want information and answers in the fastest way possible. Channel partners need the right...
December 2, 2004
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The demands on today's IT help desk are growing rapidly. Now, many are discovering the power of self-service to make their help desk function more productive and more profitable. Why the need? As organizations grow, their infrastructure...
May 18, 2005
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Sure, you're spending marketing dollars to drive traffic to your site, but how do you convert a higher percentage of shoppers once they get there? Will you drive more sales with a free shipping promotion, or 15% off? Is your creative increasing...
February 23, 2005
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Eighty percent of consumers in a recent Jupiter Research Consumer Survey indicated that they have used self-service search, yet over half of them said their experience was plagued with usability issues. The importance of customer...
September 18, 2003
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Companies that have implemented or considering investing in e-mail automation applications need to take a close look at such issues as e-mail response times, which significantly affect consumer satisfaction. The quality of the service...
October 22, 2003
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As search engine marketing (SEM) becomes increasingly complex and advertisers' return on investment decreases, marketers must cultivate sophistication to remain successful. Currently, only one-quarter of search marketers use sophisticated SEM...
February 24, 2005
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One-quarter of all marketers using SEM manage more than 500 keywords. Faced with the impossible task of creating unique landing pages for each, many marketers instead automate the creation of landing pages, relying upon site-side search. This...
November 2, 2005
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Where are most organizations with their Sarbanes-Oxley compliance? What legislation is coming next, and how can you ready your company? Join Greg Downer, a certified ITIL Service Management Master who specializes in process improvement...
May 4, 2005
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Search is currently one of the hottest topics in the market and one of the most competitive. Millions of Internet users turn to search engines each day—whom do they turn to and why? In this Webcast, senior analyst Gary Stein will present...
May 25, 2004
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How do you cut costs in half? Online meetings are a great way to start, and they are becoming widely used by many departments in the organization including Sales, Training, Marketing and Consulting. However, with all these online meetings occurring,...
December 8, 2004
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