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Learn how to evaluate service solutions that deliver a great end-to-end customer experience. In this report by the Patricia Seybold Group present their evaluation framework for customer self-service products. Senior...
February 1, 2010
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Leverage the latest online technologies and tactics to attract, convert and retain your best customers. Join experts from IntelliResponse, Live Person and 24-7 INtouch as they discuss the latest multi-channel strategies designed to increase...
March 10, 2010
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We know you're busy running your online business. That's why we created this theater of on-demand short subjects to show you how NetSuite can give you a better way to run your eCommerce business. Learn how NetSuite can power your success in...
December 30, 2006
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Hear Wade Lewis, CIO at Central Plastics discuss why his company chose Oracle over SAP. With US$78 million in revenue and 500 employees, Central Plastics needed a complete ERP solution in an on-demand environment that delivered best practices...
November 28, 2007
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How can a company ensure selection of a CRM system that will be embraced by service users and deliver maximum returns in the customer service department? This white paper provides core principles companies can use to help...
July 15, 2009
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Cliff speaks with Scott Weinberg, Oracle's Director of Business Development, about Customer Self-Service and why it is an important business initiative. Learn the benefits of this solution and the unique aspects of Oracle's Customer...
April 23, 2007
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A leading jewelry retailer solves problems with customer orders when it consolidates information housed in multiple systems. By providing a single view of customer data in all stores, IBM helps improve customer servi...
September 1, 2008
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This white paper presents the blueprint for making telecom customer support organizations leaner and more responsive through Web Self-Service. Many telecom providers are struggling with customer experience online, and face...
April 1, 2010
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Novell, one of the country's largest high-tech companies, found itself faced with increasing call volume, lower than desired first-call-resolution and critical content scattered across the enterprise To address these issues, Novell deployed...
July 20, 2006
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February 28, 2008
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