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Seyfer Automotive made its nine employees more productive with the Cisco Smart Business Communications System....
September 1, 2007
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The inaugural Call Center Satisfaction Index results were released this week and to no one's surprise, PC call centers came in last among six industries surveyed. Why do 25% of people hang up on calls without their issue resolved and what are...
May 30, 2007
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Watch the webcast to learn about the benefits of a decision-oriented enterprise, the market drivers, and how you can make your business decision driven....
June 1, 2009
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September 26, 2006
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Jason and Keith talk about about a new lawsuit against dell brought by the state of New York, more reports of lost personal data, 10 things we hate about meetings and look ahead to Interop 2007....
May 18, 2007
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This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile...
October 15, 2010
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The presenter of this webcast discusses how his organization leveraged single sign-on and strong authentication to improve customer service at their financial institution...
January 1, 2009
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Learn how customer service executives are using social media to reduce expenditures on costly support channels, obtain feedback, identify emerging product issues, and improve support content from their customer networks...
September 3, 2009
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Ensure your service provider...
November 1, 2009
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Get an update on the progress of the KM-based customer service market and IntelliResponse. In this report by the Patricia Seybold Group, a Boston-based consulting and research firm specializing in helping Fortune 500 companies...
February 15, 2010
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