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"With revenue growth uncertain, all areas of the enterprise will be asked to cut costs and streamline operations in 2009." Service and support has become the economic engine for technology firms, protecting support operations...
February 26, 2009
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While IT organizations work to drive down infrastructure costs, their networks support an increasing number of business-critical applications and service-sensitive technologies such as VoIP and streaming video. Before one can consider...
February 1, 2006
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Has your enterprise embraced an enterprise portal yet? Are you wondering what Web services and Service Oriented Architecture (SOA) will mean to your organization and your end users? Enterprise portals have been widely adopted as an essential...
May 3, 2006
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You can't manage what you don't measure" is age-old wisdom shared by medieval kings levying taxes and 21st-century managers responsible for complex global service chains. Without effective strategies and efficient processes in place for...
June 20, 2007
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Can your customers and partners find what they are looking for through your Web-based portals? If not, you run the risk of losing money. Your customers want information and answers in the fastest way possible. Channel partners need the right...
December 2, 2004
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SOA is fundamentally changing the relationship between business and IT. Through closer alignment with business objectives, IT is increasingly responsible for the successful execution of business strategy to deliver competitive advantage. The...
December 12, 2006
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The demands on today's IT help desk are growing rapidly. Now, many are discovering the power of self-service to make their help desk function more productive and more profitable. Why the need? As organizations grow, their infrastructure...
May 18, 2005
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With today's B2B focus, being able to consolidate and integrate data is more important than ever before. But it's still too hard for most companies. And too many times it requires custom work. How many times have you been awoken in the middle...
March 11, 2008
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During challenging economic times, maintaining customer loyalty and reducing IT costs can yield the fastest ROI and make the biggest impact to the bottom line. Sun and Oracle deliver a CRM solution designed to do that and more. Showcasing...
January 1, 2010
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With cloud computing taking a clear priority in President Obama's 2010 budget and Vivek Kundra's focus on the rapid mobilization and deployment of the up-and-coming information delivery platform, the government IT community is primed for a perfect...
November 3, 2009
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