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With increased focus on opportunities in the midmarket and the ongoing demand for higher sales productivity, sales organizations are under pressure to deliver. This pressure is driving specialization within sales organizations and creating the...
April 17, 2008
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To register for this event, please click here. Let's Make a Deal: Changing U.S. Customer Contracting Requirements and Outsourcing Strategies IDC believes that changing customer expectations of outsourcing and outsourcers are transforming...
January 12, 2010
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Companies consistently list Web site usability as a top concern, but they often fail to establish a rigorous and repeatable program for systematically diagnosing and correcting usability problems. According to a recent JupiterResearch report,...
October 18, 2005
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The current period of economic uncertainly increases IT organizations sensitivity to price and creates the need to prove value. However, increasing flexibility and providing better customer service remain the two most important...
June 26, 2008
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This program is a follow-up to the widely acclaimed Webcast, Mining with ABM: Searching for Customer Profitability Gold , the second-highest rated Bettermanagement.com Webcast in 2005. This Webcast mines deeper and features the findings...
September 21, 2006
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The combination of the latest generation VMware virtualization technologies and Intel microprocessor technologies can improve the service levels around SAP application availability and performance significantly, as well as accelerate...
February 1, 2009
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Learn the five reasons why leveraging web self-service to enhance the customer experience makes sense now more than ever. Investing in the customer experience has never been more important. In this latest addition to the...
March 15, 2010
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New value-added services allow service providers to compete with cable operators, avoid the threat of disintermediation, reduce customer churn, and increase ARPU by offering highly personalized consumer services. This Webinar discusses...
November 7, 2007
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Whether you call it Software as a Service (SaaS), hosted software, or OnDemand, service and support professionals are learning that there are distinct advantages buying software via a hosted model, both in cutting implementation...
October 14, 2008
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The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change, and deliver superior customer satisfaction....
November 1, 2009
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