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Now that local or “on-site” search capability has become more pervasive, the ability for online shoppers to locate desired products and services has increased manifold. Instead of spending time and effort browsing through a website,...
April 9, 2008
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Businesses and consumers alike are evaluating new "storage-as-a-service" options including online backup, archiving and replication services, as they struggle to manage these processes more effectively. During this IDC Webcast, Doug Chandler...
March 17, 2008
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Modern customer interactions now rely more and more on the web as the hub for first point of contact. Whether via a smartphone, corporate web site, or social media channel like Facebook, this new multi-channel reality can put customer...
January 20, 2010
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Who owns the customer? Good question. In recent years, corporate marketing organizations have divided and then subdivided into specialized units, such as acquisition, retention and revenue generation (cross-sell & up-sell). And they all...
July 30, 2008
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A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established...
September 25, 2011
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If a customer called and wants single sign-on that works over the Internet and that all of their security policies are maintained as well. This is not the first time the request from a customer or partner for single sign-on has...
January 1, 2009
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Customer service is one of the key tasks of a high-performing IT department, and IT leaders must ensure that they are providing top customer service to both their internal and external customers. Alignment with the...
January 1, 2008
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Service providers face significant challenges meeting or exceeding service levels due to lost / unserviceable equipment and unmonitored field workforce execution. The downstream effects are service level violations, decreased...
August 1, 2008
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Self-service has become a key foundation for multi-channel CRM and leveraging the power of online communication and peer support. Learn from the recognized experts on how to optimize your online service and avoid the most common...
May 24, 2007
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According to a recent JupiterResearch consumer survey, 90% of consumers who have made an online purchase in the past six months said they used site search to access self-service content. And companies benefiting from site search have...
July 27, 2005
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