 |
|
Customer service and support impacts every consumer business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on retention,...
April 24, 2003
-
Recorded
-
|
 |
|
Today's mid-sized contact centers are demanding the features typically found in much larger customer care environments. In order to provide quality customer service and create exceptional customer loyalty, mid-sized...
April 7, 2007
-
Recorded
-
|
 |
|
With customer expectations on the rise and pressure to increase agent productivity a constant challenge, IT support managers should focus their efforts on five key initiatives - efforts that can help support organizations consistently...
October 1, 2007
-
Recorded
-
|
| |
|
View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP) , share how leading companies are investing in support and services to deliver a better customer experience,...
July 1, 2008
-
Recorded
-
|
 |
|
Every interaction with a customer gives marketers the opportunity to strengthen the experience and the overall relationship with the business. These interactions span marketing, sales and service, but they all factor into an individual...
June 24, 2008
-
Recorded
-
|
 |
|
Join Geoff Galat and Greg Robinson of Quixtar as they discuss how access to real-time user data can help merchants make multi-discipline improvements that extend across the retail enterprise to include customer service, application...
March 13, 2008
-
Recorded
-
|
| |
|
You worked hard to earn your customers, and now you should work equally hard to keep them. Developing an online customer support program that supports the needs of customers and fosters loyalty should be one of your top concerns. Customers...
June 23, 2004
-
Recorded
-
|
| |
|
JupiterResearch keeps a close eye on usability best practices, watching for emerging trends and changes in how sites monitor and plan for good customer experience. Join Eric T. Peterson, JupiterResearch analyst, and learn more about how...
April 19, 2005
-
Recorded
-
|
 |
|
Now that local or “on-site” search capability has become more pervasive, the ability for online shoppers to locate desired products and services has increased manifold. Instead of spending time and effort browsing through a website,...
April 9, 2008
-
Recorded
-
|
| |
|
Customer service and support impacts every consumer facing business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications...
June 11, 2003
-
Recorded
-
|