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With customer expectations on the rise and pressure to increase agent productivity a constant challenge, IT support managers should focus their efforts on five key initiatives - efforts that can help support organizations consistently...
October 1, 2007
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View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals (ASP) , share how leading companies are investing in support and services to deliver a better customer experience,...
July 1, 2008
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Every interaction with a customer gives marketers the opportunity to strengthen the experience and the overall relationship with the business. These interactions span marketing, sales and service, but they all factor into an individual...
June 24, 2008
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You’re told all the time, "All you have to do is increase customer loyalty and that will drive more profit." What they don’t tell you is that just increasing loyalty will not always drive profit – it has to be...
October 28, 2009
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View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload and access orders Low productivity Errors and...
February 1, 2009
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Join Geoff Galat and Greg Robinson of Quixtar as they discuss how access to real-time user data can help merchants make multi-discipline improvements that extend across the retail enterprise to include customer service, application...
March 13, 2008
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You worked hard to earn your customers, and now you should work equally hard to keep them. Developing an online customer support program that supports the needs of customers and fosters loyalty should be one of your top concerns. Customers...
June 23, 2004
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To register for this event, please click here. IT Leasing and Financing: Customer Imperatives in a Changed World The current economic crisis has left many IT organizations without enough available capital to complete even essential projects....
April 9, 2009
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JupiterResearch keeps a close eye on usability best practices, watching for emerging trends and changes in how sites monitor and plan for good customer experience. Join Eric T. Peterson, JupiterResearch analyst, and learn more about how...
April 19, 2005
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The attendee of this webcast will learn how firms are using cloud computing services to minimize downtime, reduce costs and securely leverage external resources to cope with peak loads. The attendee will hear directly from real customers who...
December 1, 2008
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