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Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can...
December 1, 2009
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Challenged with year-over-year increases in online and offline contact volume, service organizations are seeking to deflect live contacts to self-service and asynchronous channels; however, organizations are largely failing to...
December 20, 2005
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Please join Tealeaf and Airlines Reporting Corporation (ARC) for a 35 minute replay where you will learn how to establish a competency in online customer experience management. A competency powered by the continuous feedback loop you...
August 22, 2007
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Less than a third of surveyed IT executives believe their companies are highly effective at adapting to changing customer needs and priorities. Businesses that build a robust voice and data network infrastructure can achieve a high level...
January 1, 2010
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Forrester Research shares primary research results about the factors customer service and support executives consider when determining the value of online communities, including a reduction in agent-assisted interactions, an increase...
February 20, 2010
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Providing superior customer service is the shared responsibility of everyone in the organization. The attendee of this webcast will learn how these technologies can enable to serve customers more quickly, more intelligently, and...
July 1, 2008
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As service providers strive to build a reputation for quality services, hoping to reduce churn and attract new and loyal customers, the importance of the end-user's experience is paramount. This Webinar discusses the importance of the...
April 22, 2008
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We examine the best ways to use exceptional customer service to differentiate your organization in the rapidly evolving multi-channel customer service environment. Beginning with your contact center and web properties,...
November 15, 2009
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The quality of the customer service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on their retention, revenue and brand equity. This Webinar provides clues into how site...
April 1, 2004
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In this white paper, we examine why KM is hurting your customers, and what you can do about it. The following top three myths of knowledge management as they relate to customer service are challenged: Myth #1: The "Value" of Existing...
December 1, 2009
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