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"In a perfect world everything would work together from the moment a company contacts a customer with a promotion through to when the customer makes the purchase, receives the product and gets support." Erin Kinikin, Giga Information...
May 15, 2002
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Smart business owners and executives already understand the importance of customer service to the long-term success of their business, but many fall short when it comes to effective customer relationship management, or CRM....
September 1, 2008
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CRM needs to be re-positioned as a shareholder value creation approach. Narrow functionally-based traditional marketing is being replaced by a new form of cross-functional relationship management. In order to succeed with this new...
March 16, 2006
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The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship Management (CRM), Field Force Automation...
April 1, 2008
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Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system, which gives users the capability to easily create and maintain a clear view of customers from first contact through purchase and post...
November 1, 2008
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Join this webcast to learn that Microsoft Dynamics? CRM 4.0 is a fully integrated customer relationship management (CRM) system, which gives you the capability to easily create and maintain a clear view of customers from first...
September 1, 2008
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Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer...
July 1, 2008
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If you would like to learn the basics of Customer Relationship Marketing (CRM) software, this interview is for you. Our guest today is Chris Harrick who is the Senior Director of Product Marketing for Sugar CRM. His company is...
December 2, 2008
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Guest Angie Hirata, Worldwide Director of Marketing & Business Development at Maximizer Software, discusses the signs that small and medium-sized businesses should look for that indicate that it’s time to graduate from contact management...
September 4, 2008
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This white paper addresses the challenges manufacturers face in managing quotes, contracts, and pricing and discusses how customer relationship management (CRM) software can assist you in running your business productively, efficiently,...
April 15, 2009
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