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Download this eBook to understand why more and more organisations are turning to Customer Relationship Management (CRM) solutions to drive revenue growth, productivity and customer satisfaction across sales, marketing and...
July 1, 2009
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For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across...
September 1, 2009
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Businesses now have the power to leverage the Internet -- search engines, blogs, social media -- to reach customers more effectively. This includes connecting with customers where they hang out online and engaging in conversations about the...
August 11, 2009
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This webcast is part of the series, Smarter Marketing presented in association with the American Marketing Association and SAS . In the midst of a global recession, the online channel has been one of a few bright spots. Consequently, the...
June 3, 2009
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This webcast is part of the series, Smarter Marketing presented in association with the American Marketing Association and SAS . With the slashing of budgets everywhere you turn, marketing has some very tough decisions to make to decide what...
August 25, 2009
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Data stewardship is getting a lot of attention in both IT and business circles. Many companies have already institutionalized the role. While in many cases data stewards are the new go-to resources for all things data, that can be as much of...
July 29, 2009
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From this webcast, you will learn: What it takes to achieve success with business analytics What some of the best practices are for infusing analytics into business processes Some key elements to building and managing...
June 18, 2009
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Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must respond to that customer....
January 1, 2009
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How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners - literally...
April 1, 2009
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Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system, which gives users the capability to easily create and maintain a clear view of customers from first contact through purchase and post...
November 1, 2008
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