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Nowadays, strategies based solely on products are yielding to customer-centric strategies, so organizations are looking at how to build a competitive advantage based on how well they serve their customers. This is the era of Customer...
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A Customer Relationship Management (CRM) solution that integrates with commonly used tools and applications can help increase business efficiency and simplify end user adoption. This webcast shows how a Microsoft Dynamics CRM 3.0...
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Every business faces the key challenges of acquiring, servicing, and retaining customers. A strategy that connects all the customer-facing activities can help to acquire new customers and retain the ones already there. The presenters...
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How companies sell and interact with their prospects and customers is constantly changing. Get the latest research on how companies are using CRM (Customer Relationship Management) and SFA (Sales Force Automation) to grow their...
May 13, 2010
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Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must respond to that customer....
January 1, 2009
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Download this eBook to understand why more and more organisations are turning to Customer Relationship Management (CRM) solutions to drive revenue growth, productivity and customer satisfaction across sales, marketing and...
July 1, 2009
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Sales is no longer just a numbers game. Companies with high levels of process implementation and customer relationship report significantly better performance. One analysis showed organizational quota attainment varying from 86%...
March 19, 2008
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Anthony Lye, Senior Vice President for Oracle's CRM Solutions talks to Cliff Godwin about the state of the Customer Relationship Management Industry today, Oracle's CRM Vision and Oracle's comprehensive CRM On Demand Model...
August 16, 2007
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How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners - literally...
April 1, 2009
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Join NetSuite's CFO Jim McGeever and CEO Brad Jones of Retail Management Solutions to learn about the best practices in customer relationship management business processes. Retail Management Solutions is the industry leader in...
April 15, 2008
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