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While large organizations have invested millions in customer relationship management software and analytics, a tremendous gap still exists between companies...
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Traditional customer relationship management (CRM) systems fall short when it comes to usability, deployment and payment speed. Software-as-a-Service (SaaS) 1.0 offers such features, but it is limited in other respects. Adam May,...
December 1, 2009
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This is the third webcast in the Insights and Innovations for Hospitality & Gaming webcast series, which highlights hot topics in the hospitality and gaming industry, including data quality, labor planning, customer loyalty, sustainability,...
December 4, 2009
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Nowadays, strategies based solely on products are yielding to customer-centric strategies, so organizations are looking at how to build a competitive advantage based on how well they serve their customers. This is the era of Customer...
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A Customer Relationship Management (CRM) solution that integrates with commonly used tools and applications can help increase business efficiency and simplify end user adoption. This webcast shows how a Microsoft Dynamics CRM 3.0...
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Every business faces the key challenges of acquiring, servicing, and retaining customers. A strategy that connects all the customer-facing activities can help to acquire new customers and retain the ones already there. The presenters...
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This webinar is part of the series, Marketing ROI: Insights-to-Action , presented in association with Lenskold Group and SAS . Marketers need to be prepared with better insight into customer trends, marketing performance,...
September 15, 2009
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This is the first webcast in the Insights and Innovations for Hospitality & Gaming webcast series, which highlights hot topics in the hospitality and gaming industry, including data quality, labor planning, customer loyalty, sustainability,...
November 13, 2009
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This webinar is part of the series, Marketing ROI: Insights-to-Action , presented in association with Lenskold Group and SAS . Annual planning typically involves allocating budget to the best marketing initiatives, establishing...
October 15, 2009
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This webinar is part of the series, Marketing ROI: Insights-to-Action , presented in association with Lenskold Group and SAS . As the annual plan comes together, it is important to agree on the objectives and define the right...
November 19, 2009
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