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Business consultant and popular author Geoffrey Moore discusses how great companies innovate and how the customer relationship is becoming more focused in terms of utilizing the network to facilitate the enhanced customer...
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Through this webcast, the viewer will learn how to revolutionize marketing with seamless customer dialogue techniques, why bringing together disconnected initiatives across inbound and outbound channels can maximize the value of the customer...
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While large organizations have invested millions in customer relationship management software and analytics, a tremendous gap still exists between companies...
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Nowadays, strategies based solely on products are yielding to customer-centric strategies, so organizations are looking at how to build a competitive advantage based on how well they serve their customers. This is the era of Customer...
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A Customer Relationship Management (CRM) solution that integrates with commonly used tools and applications can help increase business efficiency and simplify end user adoption. This webcast shows how a Microsoft Dynamics CRM 3.0...
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Every business faces the key challenges of acquiring, servicing, and retaining customers. A strategy that connects all the customer-facing activities can help to acquire new customers and retain the ones already there. The presenters...
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Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must respond to that customer....
January 1, 2009
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Download this eBook to understand why more and more organisations are turning to Customer Relationship Management (CRM) solutions to drive revenue growth, productivity and customer satisfaction across sales, marketing and...
July 1, 2009
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How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction, strategies, suppliers, and partners - literally...
April 1, 2009
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Smart business owners and executives already understand the importance of customer service to the long-term success of their business, but many fall short when it comes to effective customer relationship management, or CRM....
September 1, 2008
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