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In this Webcast, you...
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In this webcast, the viewer will discover how mySAP Customer Relationship Management (mySAP CRM) enables a safe, reliable, customer-centric solution that delivers value to each customer. The viewer will also learn...
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A Customer Relationship Management (CRM) solution that integrates with commonly used tools and applications can help increase business efficiency and simplify end user adoption. This webcast shows how Microsoft Dynamics CRM 3.0...
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In the past, Customer Relationship Management (CRM) projects have often been a point of contention between business and IT. Both groups worked hard to make the projects successful, but the inherent product designs did not make...
May 1, 2008
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Professional service organizations are now using Customer Relationship Management (CRM) far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how Microsoft CRM makes an ideal platform...
October 1, 2008
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Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can...
December 1, 2009
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Now, from a single platform, one can leverage existing content in EMC Documentum to generate highly personalized and customized correspondence, rich HTML e-mail, dynamic marketing collateral, and relationship statements to improve customer...
October 1, 2009
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With promises of strong return on investment, low overhead and rapid application deployment, Software as a Service (SaaS) and Application Service Provider (ASP) solutions have begun to skyrocket in popularity. Solutions for customer relationship...
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Vendor spending represents over 50% of IT spend, yet vendor management remains one of the most immature disciplines in IT organizations. Even if one has deployed asset management, one may be missing an opportunity to save from 5 to 15% of overall...
March 1, 2009
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In years past, companies competed by being mostly product-centric. They organized their processes and resources based on the products and the systems that supported those products. Today, strategies based solely on products are yielding to customer-centric...
September 1, 2007
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