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Torn between buying generic software that doesn't quite fit your needs and building your own from scratch? Discover a third option. An exciting new development concept called CRM+ exploits the underlying platforms of some leading customer...
April 1, 2010
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Companies that have implemented or considering investing in e-mail automation applications need to take a close look at such issues as e-mail response times, which significantly affect consumer satisfaction. The quality of the service experience...
October 22, 2003
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New quantitative research from Peppers & Rogers Group and Carlson Marketing gets to the heart of what drives loyalty, engagement and relationship strength across vertical industries. Carlson Relationship Builder 2007, the next...
February 26, 2008
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Customer service and support impacts every consumer facing business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on retention,...
June 11, 2003
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This is the third webcast in the Insights and Innovations for Hospitality & Gaming webcast series, which highlights hot topics in the hospitality and gaming industry, including data quality, labor planning, customer loyalty, sustainability,...
December 4, 2009
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Retailers know it - s a buyer - s market. Product differentiation is difficult. Making the difference on price alone is a trap. Enhancing customer relationships and becoming customer centric is the key to increasing sales and customer...
May 10, 2006
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Join Tom Zsolt from Hyperion Solutions and Daryl Fink, Vice President - Strategic Enterprises from Merrill Lynch, as they discuss Best Practices in Profitability Management. Daryl will describe the Merrill Lynch implementation of advanced Customer...
July 27, 2004
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This webcast is part of the series, Smarter Marketing presented in association with the American Marketing Association and SAS . In the midst of a global recession, the online channel has been one of a few bright spots. Consequently, the...
June 3, 2009
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This webinar is part of the series, Marketing ROI: Insights-to-Action , presented in association with Lenskold Group and SAS . Marketers need to be prepared with better insight into customer trends, marketing performance,...
September 15, 2009
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View Live Update interviews from the floor of the SAS Forum International 2005 conference in Lisbon, Portugal. Hyun-Hee Pyun, Director, Customer Knowledge and Marketing Planning, Fido Hyun-Hee talks about the importance of customer...
June 23, 2005
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