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Tony Reilly, Head of Communications, DELL Services, EMEA Andrew Miller, Director, MWM Europe How the client/agency relationship needs to harness internal and external communications channels. How all parties need to consider all customer...
July 13, 2006
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The eternal questions on the minds of marketers today: Why is it so hard to find out what the customers really want? Are they looking for relationships, rewards, recognition? A bit of each? All of the above? In this webcast, the presenters will...
December 1, 2008
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If your company uses a contact management or customer relationship management (CRM) system, you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis, and...
September 1, 2004
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Microsoft Dynamics? CRM 4.0 is a fully integrated customer relationship management (CRM) system that enables you to quickly and easily create and maintain a clear view of your customers from the first contact through the purchase...
July 1, 2008
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The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities - integrated customer relationship management (CRM) software suites - based upon a common enterprise information...
January 1, 2009
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Diversified enterprises often need tailored customer relationship management (CRM) solutions to reflect the sales processes in different lines of business (LOBs). However, consolidated pipeline forecasting and reporting are essential...
June 1, 2007
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Established in 1990, HgCapital is a private equity firm with offices in the United Kingdom, Germany, and the Netherlands. HgCapital aims to generate high risk-adjusted returns for its investors by acquiring attractive business assets, and working...
December 1, 2007
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For many hospitality organizations, a Customer Relationship Management (CRM) tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across...
September 1, 2009
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Businesses now have the power to leverage the Internet -- search engines, blogs, social media -- to reach customers more effectively. This includes connecting with customers where they hang out online and engaging in conversations about the...
August 11, 2009
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Traditional customer relationship management (CRM) systems fall short when it comes to usability, deployment and payment speed. Software-as-a-Service (SaaS) 1.0 offers such features, but it is limited in other respects. Adam May,...
December 1, 2009
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