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This practical, hands-on Webinar shows you all the steps you need to get started maximizing the credibility and revenue power of your engineers, consultants, and field service professionals. This session reveals some valuable up-selling techniques...
January 8, 2009
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The eternal questions on the minds of marketers today: Why is it so hard to find out what our customers really want? Are they(we) looking for relationships, rewards, recognition? A bit of each? All of the above? In this session, we will reveal...
December 3, 2008
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: What does it really take to bring an organization through the life cycle of measurement and metrics adoption? Kim Johnston, VP of Marketing and Sales Operations for Symantec Corporation provides a case study of her experience in defining a...
January 8, 2009
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Sales is no longer just a numbers game. Companies with high levels of process implementation and customer relationship report significantly better performance. One analysis showed organizational quota attainment varying from 86%...
March 19, 2008
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Anthony Lye, Senior Vice President for Oracle's CRM Solutions talks to Cliff Godwin about the state of the Customer Relationship Management Industry today, Oracle's CRM Vision and Oracle's comprehensive CRM On Demand Model...
August 16, 2007
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Join NetSuite's CFO Jim McGeever and CEO Brad Jones of Retail Management Solutions to learn about the best practices in customer relationship management business processes. Retail Management Solutions is the industry leader in...
April 15, 2008
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"In a perfect world everything would work together from the moment a company contacts a customer with a promotion through to when the customer makes the purchase, receives the product and gets support." Erin Kinikin, Giga Information...
May 15, 2002
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Smart business owners and executives already understand the importance of customer service to the long-term success of their business, but many fall short when it comes to effective customer relationship management, or CRM....
September 1, 2008
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CRM needs to be re-positioned as a shareholder value creation approach. Narrow functionally-based traditional marketing is being replaced by a new form of cross-functional relationship management. In order to succeed with this new...
March 16, 2006
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The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship Management (CRM), Field Force Automation...
April 1, 2008
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