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Art Hall, Vice President of Customer Care Operations at NetBank, joins Ted Murphy to discuss constructing a successful CRM strategy that builds customer relationships and improves customer interaction and engagement. Art...
August 14, 2006
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In the Webcast, Order Management with mySAP Customer Relationship Management (mySAP CRM), you...
July 1, 2005
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Customer service and support impacts every consumer business operating online. The quality of the service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on retention, revenue...
April 24, 2003
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As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. While there is no magic pill or panacea,...
April 1, 2009
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Marketing strategies are evolving to support improved customer communications across multiple channels, leveraging the web, social communities, and partner networks. New strategies also provide better visibility, increase marketing’s...
November 1, 2011
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Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs while reducing costs and increasing profitability....
February 1, 2009
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Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise and on-demand CRM solutions through Microsoft...
April 1, 2009
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This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as...
July 1, 2008
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Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while reducing costs and increasing profitability....
February 1, 2009
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Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed within the own servers or take advantage...
April 1, 2009
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