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The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the...
May 1, 2008
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Modern enterprise portals offer superior user experience, greater individual and team productivity along with reduced development and support costs. Learn how to get more business value out of your existing enterprise portal using 5 proven best...
November 1, 2008
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The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the...
January 1, 2008
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One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer touch-points must be viewed as part of a continuum. Customer...
January 1, 2009
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Unmanaged email and other ESI can trigger financial, productivity, and legal nightmares should your organization one day find itself embroiled in a workplace lawsuit. Best practices call for a proactive approach to email management....
February 1, 2009
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Most health care facilities have a minimum internal security system to meet basic HIPAA requirements but many are understaffed to support a layered security approach that is needed to ensure full regulatory compliance, up to date systems and...
November 1, 2007
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Speaker: Terry Ramos, Director Strategic Development, Qualys The Payment Card Industry Security Data Standard, or PCI, protects cardholders and businesses by establishing standard practices for processing, storing and transmitting credit...
January 1, 2010
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There are a number of security enhancements in the new Windows 7 release but is that protection enough? With many organizations considering the move to the latest Microsoft OS, now is the ideal time to review your endpoint and data protection...
January 1, 2010
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This webcast will review the FDCC Toolkit for Business Desktop Deployment (BDD), demonstrations of how to rapidly build and maintain FDCC images, achieving a single image for each operating system (XP and Vista), and it will review best...
November 1, 2007
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Fast-paced and resource-constrained environments of today require IT decision makers to take fresh approaches in order to keep up with dynamic organizations. Join NEC and Intel in this live TechRepublic Webcast to understand market drivers...
September 1, 2009
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