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Online shopping is 10 years old and still growing. However the fact that online shoppers comprise nearly 70 percent of the online population and will most likely top out at that point raises questions about where the continued online retail...
June 30, 2005
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JupiterResearch keeps a close eye on usability best practices, watching for emerging trends and changes in how sites monitor and plan for good customer experience. Join Eric T. Peterson, JupiterResearch analyst, and learn more...
April 19, 2005
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IT Service Management, if implemented properly, can help an organization's IT department achieve more effective, efficient and economical management of people, processes and technology. In order to transform ITSM best practices...
May 23, 2006
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Retailers have long understood and measured the effectiveness of their physical square footage and their print catalog pages. This practice is very beneficial for understanding how to best monetize a Web site as well. In this Webcast,...
November 2, 2004
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Retailers have long understood and measured the effectiveness of their physical square footage and their print catalog pages. This practice is very beneficial for understanding how to best monetize a Web site as well. In this Webcast,...
November 14, 2005
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Many companies began paying attention to the problem of content management when they first launched a Web site. But the lessons learned from Web content management can have broad implications across the enterprise. Architected, implemented and...
November 21, 2002
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The quality of the customer service experience increasingly factors into the consumers' purchasing decision and has long reaching implications on their retention, revenue and brand equity. This Webinar provides clues into how site users consume...
April 1, 2004
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This Webinar is intended to help site operators understand how to develop an overarching, coherent framework for measuring and managing Web sites. Until recently, best practices for Web site optimization have focused largely on...
September 17, 2003
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Effective site search is critical satisfying and retaining Web site visitors. Jupiter Research surveys show that 80% of online users will abandon a site if the search functionality is poor. Yet, to this day, search capabilities are deficient...
December 12, 2002
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One-quarter of all marketers using SEM manage more than 500 keywords. Faced with the impossible task of creating unique landing pages for each, many marketers instead automate the creation of landing pages, relying upon site-side search. This...
May 5, 2005
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